Many Moto E owners have complained of charger overheating when it is plugged into the handset for charging. It has been reported that the charger becomes unbearably hot after being plugged into the socket for just ten minutes.
Follow the steps listed below to resolve the issue:
- Do not use a third-party charger to charge the Moto E battery. Use only the original charging adapter and cable shipped with the handset in the box. This will ensure that the phone is charged with maximum efficiency; there is no damage to the battery; and that there is no overheating of the charger.
- Power off the Moto E and take out the battery cover. Now, verify whether the battery is the original Motorola branded battery. If not, then contact Motorola for replacement.
- Ensure that there are no loose ends to the charging cable; it should be firmly attached to the phone and the adapter. Loose ends would result in a variety of problems, such as slow charging, nil charging, charger overheating, and even rapid loss of battery charge.
- Verify if a faulty socket is the reason for charger overheating by trying another socket. You may also try charging the battery by connecting the phone to the USB port of your computer and check if the issue gets replicated. If yes, then the charging cable may be faulty.
- Users may also try using another compatible charger to charge the battery.
- Another option is to power off the phone and then try charging the battery.
- Sometimes, outdated apps may interfere with the charging process and cause the charge to overheat. Hence, go to Play Store – > Menu – > My Apps – > tap on Update All option located at top right corner, and make sure that all the apps are fully updated. The Android OS also needs to be updated to its latest version. For this, go to Settings – > About Phone – > system updates.
- If the issue persists, then reset the phone. Resetting the device may not resolve the charger overheating problems, but it has worked for some Moto E owners. Hence, you may try the factory reset. It is also important to back up all the data before the reset as all data gets erased during the reset process. For a factory reset,
- Go to Menu – > Settings – > Backup & Reset – > Factory Data reset – > tap on agree – > tap on Reset Phone. Ensure that all the data is backed up before trying this.
- An unresponsive screen or other problems may prevent users from resetting the device from the screen, or they may be unable to complete the reset process. In such cases, users may reset the device with the help of the hardware buttons on the phone. For a factory reset using the hardware buttons of the Moto E,
- Power off the phone.
- Hold down the ‘volume down’ key for a few seconds and then press the power key and then release the keys.
- Different boot options are seen.
- Scroll down to ‘recovery’ using the volume down button and select it by using the volume up button.
- The Motorola logo followed by android in distress image are seen.
- Press and hold down the volume up button for 10 to 15 seconds. During this time tap and release the power button.
- Additional menu options in blue hue are seen.
- Now, scroll to ‘wipe data/factory reset’ option using volume down key and select it using the power key
- Choose ‘YES – delete all user data’ option using the volume down key.
- Press the power button to ‘confirm.’
- After the formatting is over, confirm/select the reboot option by pressing the power button.
- The Moto E will reboot and power up normally.
- If the issue persists, then it may be a hardware fault with either the battery, the charger, or the phone. Visit a service center for repair or replacement of your Moto E or the charger.
