There is an IR Blaster in your HTC One M8 device that makes your smartphone function as a TV remote. Though it is an amazing feature, at times, it is seen that the phone does not connect to your TV and you get the error message – ‘unable to retrieve data’, when you are setting up the functionality. Here are some steps that can work-
- Ensure that your service provider offers support for the app on your HTC. Some providers may have compatibility issues.
- Check if you are setting up the device properly. Sometimes, you may have to clear app-related data and perform the set-up again. For instance, go to Settings – Apps and check the HTC TV app. Clear the data therein and set-up again.
- Check if the app is set up-to-date. Sometimes, because of the fact that the app has an older version, it can lead to problems of connection.
